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Refund Policy

Refund & Return Policy for GAHNAE.com

Last Updated: 1/JAN/2025

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Thank you for shopping with GAHNAE.com! We take great pride in offering high-quality jewelry to our valued customers. If you are not completely satisfied with your purchase, we are here to help.

Return & Refund Eligibility

We offer a 7-day return policy, which means you have 7 days from the date of delivery to request a return. To qualify for a return, please ensure the following conditions are met:

  1. The item must be unused, unworn, and in its original condition.

  2. The item must be returned in its original packaging, including any jewelry boxes, tags, and certificates (if applicable).

  3. Proof of purchase (order confirmation or receipt) must be provided.

  4. Returns will only be accepted if requested within 7 days of delivery.

Non-Returnable & Non-Refundable Items

We do not accept returns or offer refunds under the following circumstances:

  • Items that have been worn, damaged, or altered after delivery.

  • Customized, engraved, or personalized jewelry.

  • Earrings (due to hygiene reasons).

  • Clearance or sale items marked as Final Sale.

  • Any item shipped back to us without prior approval.

  • Items that are returned in damaged or broken condition due to improper handling by the customer.

Damaged or Defective Products

We take quality control seriously and inspect all items before shipping. However, if you receive a damaged or defective item, please follow these steps:

  1. Contact us at supprot@gahnae.com within 48 hours of delivery.

  2. Provide your order number, a clear photo of the damaged item, and a detailed description of the issue.

  3. If approved, we will arrange a replacement or refund at our discretion.

  4. IMPORTANT: If a damaged product is shipped back to us without prior approval, the return will not be accepted, and no refund will be issued.

Refund Process

  • Approved refunds will be issued back to the original payment method within 5-7 business days after we receive and inspect the returned item.

  • Shipping fees are non-refundable, and customers are responsible for return shipping costs.

  • If your refund is delayed, please check with your bank or payment provider before contacting us.

Refund Process

For any questions or concerns regarding returns or refunds, please contact us at:

📧 Email: support@gahnae.com
🌐 Website: [GAHNAE.com]

Thank you for choosing GAHNAE.com! We appreciate your business and strive to provide you with the best shopping experience.

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